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SDR / Whatever it is doing now / Snapped, cracked or burnt

Snapped M.2 · cracked board · burnt component · bent connector

A snapped, cracked or burnt SSD. Boards are repaired, and snapped connectors rebuilt.

An M.2 stick snapped at the connector, a board cracked in a laptop bag, a component that burnt after a short, a 2.5-inch drive bent in a drawer, a portable with its USB-C socket torn off: physical damage to an SSD usually leaves the controller and the flash chips intact, because they are the sturdiest things on the board. The board is repaired, traces bridged and connectors rebuilt, or where that is not possible the chips are moved to a donor board, bearing in mind that hardware-encrypted drives need their original controller. Do not straighten, glue or solder it yourself. One drive is £300 + VAT after the free look, fixed in writing; board work that moves the figure is explained before you agree.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
0800 6890668

What breaks, and what does not.

An SSD is a printed circuit board with a handful of chips on it. The chips are soldered down with hundreds of tiny balls each and are the last thing to give way. What breaks is the board around them: the edge connector on an M.2 stick, which is thin and takes the whole bending load; the copper traces, which crack when the board flexes; the small regulators and capacitors, which burn when something shorts; and on portables, the USB-C socket, which is held on by solder alone and torn off by a cable pulled sideways.

Bench repair means putting the board back together well enough to run once. A snapped connector is rebuilt with fine wire to the traces behind it. A cracked trace is bridged. A burnt regulator is replaced with its equivalent. The drive is then imaged in one careful pass, because a repaired board is a board to read once, not to use again.

Where the board is beyond that, the flash chips can be lifted and read directly, with the controller's layout undone in software, on drives that do not encrypt in hardware. On hardware-encrypted drives, Samsung, WD, SK hynix and Apple among them, the original controller has to be moved with the flash to a donor board and revived there, which is possible more often than not. The one thing that makes any of this harder is an attempt to fix it at home: heat from a soldering iron in the wrong place, glue in the connector, a board bent back straight and cracked twice.

What you see, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
M.2 snapped at the connectorBending load on the thinnest part of the boardConnector rebuilt; usually a full read
Board cracked, drive not detectedTraces brokenBridged; then read
A burnt or blistered componentA short, often after a surgeComponent replaced; then read
USB-C socket loose or torn off a portableSolder joints failedSocket replaced or bypassed; the SSD inside read directly
A 2.5-inch drive bentThe board inside is flexedOpened and repaired
Bent back straight at homeTraces cracked twiceHarder, not impossible; tell us

From the box arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on it the day the parcel is opened, and an engineer settles what has actually failed before anything else happens. The drive is read on our own equipment, never in a computer that might send it a TRIM command. Back to you come two things together: a straight note of what is liftable and what is not, plus one figure, fixed and written down. Accept it, or decline and owe us nothing.

Nothing to pay for lookingA single figure, put in writingNo TRIM, no writes
02

Powered on our terms

A damaged drive is not powered at all until it has been inspected under magnification. A short that is powered is a short that spreads, and a bent board that is flexed again cracks again. Inspection first, then repair, then one careful read.

Vendor diagnostic modeNo hopeful reboots
03

Past the fault, to the map

With the board repaired to the point of running, the drive is imaged in a single pass on its own interface. Where the board cannot be repaired, the flash and, on hardware-encrypted drives, the controller are moved to a donor board and read there, or the flash is read directly and the controller's layout undone in software.

Loader in RAM, never on the flashMapping tables put back together
04

A full image, then the volume

Nothing is worked on live. The whole drive is imaged once, weak pages retried in their own passes, and the file system is put back together on the image. Encrypted volumes are unlocked there too, with the key you supply, and never on the original.

One careful imageThe volume verified end to end
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not — and where nothing has come back, most jobs carry no charge at all. Recovered data travels home on fresh media bought in for your job, with the postage at our end. Your case is not closed until you have opened the files on a machine of your own.

No charge until you accept the figureFresh media, supplied with the job3–5 days at the bench

From the bench

  • Do not straighten it. A board bent once has cracked traces; bent back, it has cracked them twice, in new places.
  • Do not solder it. The connector pads on an M.2 stick are fine and close together, and heat from a household iron lifts them off the board.
  • Bag every loose piece. The snapped end of the connector, a component that fell off, the screw. Throw nothing away.
  • Hardware encryption decides the donor route. A Samsung or a WD with a wrecked board needs its own controller moved with the flash. We say which at the free look.

One job, followed all the way through.

UK · SDR-2026-0407JOB LOGGED ✓

A Crucial P3 snapped at the connector, in a laptop bag that went under a car seat

The stick came in two pieces in a sandwich bag, which was the right way to send it. The connector end had taken every trace with it. Each was rebuilt with fine wire to the pads behind the break, the board was powered once on the bench, and the drive imaged whole in a single pass. The student's dissertation, two weeks from its deadline, was among the files.

97% of it recovered5 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Bag it exactly as it is, with every loose piece
  • Photograph the damage for the form
  • Send the portable's cable too
  • Tell us if anyone has tried to repair it

What sets us back

  • Bending, straightening or gluing it
  • Soldering it yourself
  • Powering it to see whether it works
  • Clipping off the broken part

Questions answered before you commit.

Can you recover an M.2 SSD that snapped in half?

Usually. The chips are the toughest part of the board and are almost always intact. The connector and traces are rebuilt, and the drive is read once.

The USB-C socket came off my portable SSD. Is the data safe?

Almost certainly. The socket is only solder; the SSD behind it is untouched. The socket is replaced or bypassed and the drive read directly.

I bent it back straight. Have I ruined it?

Not necessarily, but you have made it harder. Tell us on the form, and send it as it is now.

What does it cost?

£300 + VAT for one drive after the free look. Board work that moves the figure within its band is explained before you agree.

How long does it take?

3–5 days at the bench for most board repairs; donor-board work is longer and quoted with the figure.

Nothing gets worse while the power is off.

Looking at it is free. Back comes a list of what opened and what did not, together with a single price to finish, set down in writing while you are still free to say no. Until that list reaches you, leave the drive switched off.

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