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SDR / Whatever it is doing now / Slow, errors, read-only

Freezing · crawling · errors on copy · write-protected

The SSD is slow, freezing or read-only. The drive is telling you it has run out of room to fail gracefully.

Freezes, long pauses and files that copy at a crawl mean the controller is retrying weak pages, reading each one several times with stronger error correction before it gives up or succeeds. Read-only means it has run out of spare blocks and locked itself to protect what is left; Samsung's 980 Pro did exactly that on one firmware version, and many other controllers do it by design. Both are usually fully readable if the drive is imaged now, in careful passes, on equipment that can retry a page without waiting for an operating system to time out. Keep using it and the weak pages become unreadable ones. One drive is £300 + VAT after the free look, fixed in writing, 3–5 days at the bench.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
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Why an SSD slows down before it stops.

Flash wears. Every block survives a finite number of erase cycles, and as it ages the charge in each cell drifts, so the controller has to read it more carefully: more retries, stronger error correction, sometimes a full re-read of the block. That shows up as a drive that opens a folder in two seconds one day and forty the next. A copy that starts fast and stalls is the same thing hitting a run of weak pages.

Read-only is the controller's own decision. Every SSD keeps spare blocks to replace ones that fail; when the spares run out, most firmware locks the drive to reads so that nothing new is written into blocks it cannot trust. The data is still there and, on a drive that has locked itself deliberately, usually all of it. Some firmware faults produce the same state without the wear, as the 980 Pro's did, and those are readable too.

What harms a drive in this state is exactly what people do to it: a full antivirus scan, a disk check, a defragment, a recovery program working through every sector. Each is thousands of extra reads of the weakest pages on the drive. The bench reads them once, in a controlled pass, and comes back to the ones that fail with retries measured against what the flash can stand.

What you see, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
Opens folders slowly, copies stallWeak pages being retriedImage now; good odds
The disk is write-protectedSpare blocks exhausted; drive locked read-onlyUsually fully readable
Uncorrectable errors climbing in SMARTFlash wearingImage now
Health percentage falling dailyWear, or a firmware reporting fault (990 Pro)Back up now; a warning
Freezes the whole machine for secondsController retrying, or overheatingStop; image on the bench
Very slow reads of old files onlyThe 840 EVO read-degradation faultReadable, slowly

From the box arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on it the day the parcel is opened, and an engineer settles what has actually failed before anything else happens. The drive is read on our own equipment, never in a computer that might send it a TRIM command. Back to you come two things together: a straight note of what is liftable and what is not, plus one figure, fixed and written down. Accept it, or decline and owe us nothing.

Nothing to pay for lookingA single figure, put in writingNo TRIM, no writes
02

Powered on our terms

A slow drive is not pushed through an operating system, which would time out on every weak page and retry them all again. It is imaged on our own equipment with per-page control over timeouts and retries: the healthy regions first, quickly, and the weak ones afterwards, in short passes, until they give up what they hold.

Vendor diagnostic modeNo hopeful reboots
03

Past the fault, to the map

Working code is loaded into the controller's memory rather than onto the flash, the service area is read, and the translation table is rebuilt from what is there. Where the controller itself is dead, the chips are read one by one and the controller's scrambling and error correction are undone in software.

Loader in RAM, never on the flashMapping tables put back together
04

A full image, then the volume

Nothing is worked on live. The whole drive is imaged once, weak pages retried in their own passes, and the file system is put back together on the image. Encrypted volumes are unlocked there too, with the key you supply, and never on the original.

One careful imageThe volume verified end to end
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not — and where nothing has come back, most jobs carry no charge at all. Recovered data travels home on fresh media bought in for your job, with the postage at our end. Your case is not closed until you have opened the files on a machine of your own.

No charge until you accept the figureFresh media, supplied with the job3–5 days at the bench

From the bench

  • Read-only is good news, mostly. A drive that locked itself deliberately did so with its data intact. Image it and it is usually all there.
  • SMART on an SSD is a claim, not a measurement. The health figure is what the controller decided to report. A drive at 90% health that stalls on every folder is a drive to image today.
  • Heat makes it worse. A controller throttling in a hot laptop looks like a failing drive and sometimes becomes one. Tell us where the machine lived.
  • The scan is the enemy. Every tool that promises to check or repair the drive reads the weakest pages thousands of times more than the bench would.

One job, followed all the way through.

UK · SDR-2026-0381JOB LOGGED ✓

A Samsung 870 EVO 2TB that took a minute to open a folder

A photographer's working drive, made in early 2021, with uncorrectable errors climbing in SMART and copies that stalled every few hundred megabytes. It was imaged here in three passes: the healthy regions first, then the weak ones in short retries over two nights. All but a handful of pages read in the end, and the ones that did not were reported by file name. Fourteen thousand RAW files came back whole.

99.9% of it recovered4 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Stop using it the day it slows down
  • Note what SMART or the maker's tool shows, once
  • Tell us what matters most so it is imaged first
  • Send the bare drive

What sets us back

  • Running a full scan, a disk check or a defragment
  • Copying everything off in one go through the operating system
  • Running the maker's optimisation or a firmware update
  • Leaving it in a hot machine for another week

Questions answered before you commit.

My SSD says it is write-protected. Is the data gone?

No. Read-only means the drive has stopped accepting writes, not that it has lost what it holds. Stop using it and have it imaged.

Can I just copy my files off while it still works?

If it copies at normal speed, yes, do it now. If copies stall and error, every attempt reads the weakest pages again; send it and let the bench read them once, carefully.

Is a firmware update the fix?

On a healthy drive after a backup, perhaps. On a drive already slowing or locked, no. A flash that fails half-way leaves nothing to recover from.

What does it cost?

£300 + VAT for one drive after the free look, fixed in writing.

How long does it take?

3–5 days at the bench after the free look. A drive with many weak pages is at the longer end.

Nothing gets worse while the power is off.

Looking at it is free. Back comes a list of what opened and what did not, together with a single price to finish, set down in writing while you are still free to say no. Until that list reaches you, leave the drive switched off.

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